Service Terms

Last updated: July 30, 2026

1. Agreement and orders

These Service Terms, the written scope, and the related invoice form the agreement between ProofOffBoard and the customer. If they conflict, the written scope controls for that order. Work begins only after written scope acceptance, required payment, and valid intake.

2. Authority and customer responsibilities

The service is offered only to organizations and authorized business representatives. The customer represents that it may submit the materials and issue each retire-or-keep instruction. The customer must provide the affected customer name and aliases, a clear written instruction, the agreed URL and file manifest, and materials authorized for this limited review.

3. Standard service

Unless the written scope says otherwise, a Customer Proof Retirement Sweep covers one to three affected customer accounts and up to 150 agreed public or customer-supplied asset locations. The output is a source-located retirement register and closure summary. Target delivery is five business days after complete intake.

4. Explicit exclusions

• No contract, license, consent, trademark, privacy, compliance, or other legal interpretation.
• No customer or third-party contact.
• No content editing, publishing, unpublishing, or removal.
• No credentials, portal access, private-system access, or custom integrations.
• No promise of exhaustive internet discovery or elimination of all risk.

5. Fees and payment

Fees and payment timing are stated in the written scope or invoice. The standard initial sweep is prepaid. The customer is responsible for applicable taxes other than taxes on ProofOffBoard's net income.

6. Acceptance, corrections, and refunds

One correction cycle is included for supported matching, status, or source-locator errors reported within five business days after delivery. Corrections do not expand the manifest, add customers, require legal interpretation, or add implementation work. If ProofOffBoard cannot complete the accepted manifest within the stated boundary, it may stop the order and refund the undelivered portion, up to the amount paid for that order.

7. Confidentiality and data handling

Each party will use the other's nonpublic information only for the order and protect it using reasonable safeguards. ProofOffBoard does not accept passwords, payment-card data, health records, government identifiers, or other sensitive regulated records. Customer source files are deleted or returned no later than 30 days after acceptance, cancellation, or refund unless an earlier date or another lawful period applies. Minimal business records may be retained for accounting, disputes, security, and legal obligations.

8. Ownership

The customer retains its materials. ProofOffBoard retains its preexisting methods, templates, schemas, and general know-how. After full payment, the customer may use the order-specific deliverables internally. ProofOffBoard will not use customer names, logos, results, or deliverables for marketing without separate written permission.

9. Warranty and limitation of liability

ProofOffBoard will perform the service professionally and substantially according to the accepted written scope. Except for that promise, the service is provided as-is to the maximum extent permitted by law. Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages. ProofOffBoard's aggregate liability arising from an order will not exceed the fees paid for that order, except where applicable law prohibits the limitation.

10. Suspension and termination

ProofOffBoard may suspend or decline work involving unauthorized materials, unlawful instructions, sensitive data, security risk, abuse, nonpayment, or requirements outside scope.

11. Governing law

Virginia law governs the agreement. The state and federal courts serving Fairfax County, Virginia have exclusive jurisdiction.

12. Contact

contact@proofoffboard.com · support@proofoffboard.com · billing@proofoffboard.com